Tag Archives: raving fan

Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Time Management

As the owner of the business, or manager of the department, it is your job to create the environment where those that want to thrive can. Doesn’t sound…
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Business coaching, Business consulting, Business help, Culture, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Team

Hello 2015.  After an exciting 2014 I am sure you have big plans for this year.  Your budget is done and so far you seem to be on…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Customer Service, Marketing, Mindset, Money, Motivation, Personal Growth, Profit, Steve Brock, Success, Systems, Team, Time Management

Your marketing worked!  And you thought they were a good fit for what you do, the value was right and they bought!  High fives all around….. Now that…
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Business coaching, Business help, Client Retention, Leadership, Motivation, Personal Growth, Steve Brock, Success, Team, Time Management

New England Patriots, Kentucky basketball, Alabama football, Duke basketball, San Antonio Spurs.  Good teams! Oakland Raiders, Purdue football, NC State basketball, Philadelphia 76ers.  Not good teams! What’s the…
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Business coaching, Client Retention, Customer Service, Profit, Steve Brock, Success

Now that we understand the natural progression of a client, let’s face the music on why customers leave your business and understand how to keep it from happening….
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Business coaching, Business consulting, Business help, Customer Service, Profit, Sales, Steve Brock, Success

So there is a natural progression that your clients go through as they become more engaged with your business.  The key is to select your favorite “A” grade…
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