Tag Archives: customer service

Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Goal Setting, Leadership, Marketing, Mindset, Money, Motivation, Sales, Steve Brock, Success, Systems, Team

In channeling my inner Peter Griffith this month, I need to share a way to drive off customers.  Now I don’t want to sounds like an old guy…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Time Management

As the owner of the business, or manager of the department, it is your job to create the environment where those that want to thrive can. Doesn’t sound…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Culture, Customer Service, Marketing, Mindset, Motivation, Personal Growth, Sales, Steve Brock, Success

Building on the book from last month where the author presented an interesting view on the four keys to service which include service offering, service funding mechanisms, employee…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Customer Service, Marketing, Mindset, Money, Motivation, Personal Growth, Profit, Steve Brock, Success, Systems, Team, Time Management

Your marketing worked!  And you thought they were a good fit for what you do, the value was right and they bought!  High fives all around….. Now that…
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Business coaching, Business consulting, Business help, Cash, Client Retention, Customer Service, Exit Strategy, Marketing, Sales, Steve Brock

They walk in the room confident that they have a great idea and that at any minute, one of the five will make them a great offer that…
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Business coaching, Business consulting, Business help, Client Retention, Customer Service, Marketing, Profit, Sales, Steve Brock, Team

OK so we have the first five performance standards locked in.  Now for the next five.  By the way, it would be a good idea to not only…
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Business coaching, Business consulting, Business help, Customer Service, Profit, Sales, Steve Brock, Success

So there is a natural progression that your clients go through as they become more engaged with your business.  The key is to select your favorite “A” grade…
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