Tag Archives: client retention

Budget, Business coaching, Business consulting, Business help, Client Retention, Culture, Customer Service, Marketing, Mindset, Motivation, Personal Growth, Sales, Steve Brock, Success

Building on the book from last month where the author presented an interesting view on the four keys to service which include service offering, service funding mechanisms, employee…
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Budget, Business coaching, Business consulting, Business help, Cash, Communication, Leadership, Mindset, Money, Motivation, Personal Growth, Profit, Steve Brock, Team, Time Management

So let’s dive into the four areas you spend your time: Not urgent & not important.  When you do your time study, you’ll find out that you are…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Customer Service, Marketing, Mindset, Money, Motivation, Personal Growth, Profit, Steve Brock, Success, Systems, Team, Time Management

Your marketing worked!  And you thought they were a good fit for what you do, the value was right and they bought!  High fives all around….. Now that…
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Business coaching, Business consulting, Business help, Client Retention, Communication, Customer Service, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Team

So we’ve decided that we are responsible for the effectiveness of our communication. Beautiful.  The next step is to define the kind of people we want on the…
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Business coaching, Business consulting, Business help, Client Retention, Customer Service, Marketing, Sales, Steve Brock

With the world series around the corner and the races coming to a close, I thought the baseball theme would be perfect to talk about marketing.  Marketing, that…
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Business coaching, Client Retention, Customer Service, Profit, Steve Brock, Success

Now that we understand the natural progression of a client, let’s face the music on why customers leave your business and understand how to keep it from happening….
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