Category Archives: Customer Service

Business coaching, Business consulting, Business help, Client Retention, Communication, Customer Service, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Team

So we’ve decided that we are responsible for the effectiveness of our communication. Beautiful.  The next step is to define the kind of people we want on the…
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Business coaching, Business consulting, Business help, Client Retention, Customer Service, Marketing, Motivation, Personal Growth, Steve Brock, Success

Relationships, everything comes down to relationships.  As people wind down their time here on earth, rarely (if ever) do you hear them talk about how they should have…
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Business coaching, Business consulting, Business help, Client Retention, Customer Service, Sales, Steve Brock, Success

So the mindset and tool kit are in place and it is almost time to watch our conversion rate take off. This week we’ll cover personality assessment tools…
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Business coaching, Business consulting, Business help, Cash, Client Retention, Customer Service, Leadership, Marketing, Motivation, Personal Growth, Profit, Sales, Steve Brock, Success, Time Management

Generating a bunch of leads is the first step.  It demonstrates that you know who your target are and that you can get them interested in what you…
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Budget, Client Retention, Customer Service, Leadership, Sales, Steve Brock, Success, Team

It seems obvious that someone who is extroverted is more successful in selling.  Everyone would agree. The only problem is that there is no proof it is true….
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Business coaching, Business consulting, Business help, Cash, Client Retention, Customer Service, Exit Strategy, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Time Management

What do you want out of 2014?  In particular in the following areas: Business Health Financial Relationships/Time The stat is alarming, individuals spend more time planning for their…
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Business coaching, Business consulting, Business help, Customer Service, Leadership, Mindset, Money, Sales, Steve Brock, Systems, Team, Time Management

OK, so we have the fundamentals in place and have created a profitable selling engine with proven marketing and sound conversion strategies. Beautiful. Next up is Leverage –…
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Budget, Business coaching, Business help, Cash, Customer Service, Leadership, Marketing, Motivation, Personal Growth, Profit, Steve Brock, Success

OK so the firm foundation is in place and the Mastery level has come together.  You have a feel for why you are doing what you do, are…
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Budget, Cash, Client Retention, Customer Service, Mindset, Money, Motivation, Personal Growth, Profit, Steve Brock, Success, Time Management

It is already the end of the year – unbelievable.  If you are like me, you are wondering how it got here so fast. You may also be…
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Business coaching, Business consulting, Business help, Cash, Client Retention, Customer Service, Exit Strategy, Marketing, Sales, Steve Brock

They walk in the room confident that they have a great idea and that at any minute, one of the five will make them a great offer that…
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