Category Archives: Customer Service

Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Goal Setting, Leadership, Marketing, Mindset, Money, Motivation, Sales, Steve Brock, Success, Systems, Team

In channeling my inner Peter Griffith this month, I need to share a way to drive off customers.  Now I don’t want to sounds like an old guy…
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Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Exit Strategy, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success

I had the pleasure of coaching kids soccer for a decade and really enjoyed it (in fact I am surprised at how much I miss it). When the…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Time Management

As the owner of the business, or manager of the department, it is your job to create the environment where those that want to thrive can. Doesn’t sound…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Leadership, Mindset, Motivation, Time Management

How do you plan your time? When I was younger I relied on my memory to keep track of things. I also had a boss that reminded me…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Culture, Customer Service, Marketing, Mindset, Motivation, Personal Growth, Sales, Steve Brock, Success

Building on the book from last month where the author presented an interesting view on the four keys to service which include service offering, service funding mechanisms, employee…
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Budget, Business coaching, Business consulting, Business help, Cash, Client Retention, Communication, Culture, Customer Service, Money, Motivation, Profit, Steve Brock, Success, Systems

You found the prospect, converted them into a client, delivered your product or service, sent the invoice and now, nothing. You run out to the mail box eagerly…
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Business coaching, Business consulting, Client Retention, Communication, Customer Service, Leadership, Mindset, Motivation, Personal Growth

So two days ago I turned 45 which means now I am closer to 50 than 40.  Which also might explain my new tennis racket and the soul…
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Budget, Business coaching, Business consulting, Business help, Communication, Customer Service, Exit Strategy, Leadership, Marketing, Mindset, Planning, Steve Brock, Success, Time Management

We have all read books on goal setting and planning. The first step in accomplishing anything is understanding what you want to accomplish. Simple. The real challenge can…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Customer Service, Marketing, Mindset, Money, Motivation, Personal Growth, Profit, Steve Brock, Success, Systems, Team, Time Management

Your marketing worked!  And you thought they were a good fit for what you do, the value was right and they bought!  High fives all around….. Now that…
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Business coaching, Business consulting, Business help, Communication, Customer Service, Marketing, Mindset, Money, Motivation, Personal Growth, Success

I continue to peel back the onion on why things happen from a social scientist perspective (ok, maybe mad scientist perspective). Lately, I’ve focused on the hard wiring…
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