Category Archives: Client Retention

Business coaching, Business consulting, Business help, Cash, Client Retention, Communication, Culture, Goal Setting, Marketing, Mindset, Money, Motivation, Personal Growth, Profit, Steve Brock, Success

OK, so stop laughing.  Right now you might be thinking “sure, just like truth in politics”.  But hold on, if you want your business to be successful long…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Goal Setting, Leadership, Marketing, Mindset, Money, Motivation, Sales, Steve Brock, Success, Systems, Team

In channeling my inner Peter Griffith this month, I need to share a way to drive off customers.  Now I don’t want to sounds like an old guy…
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Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Exit Strategy, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success

I had the pleasure of coaching kids soccer for a decade and really enjoyed it (in fact I am surprised at how much I miss it). When the…
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Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Team, Time Management

Who’s responsible for your teams behavior? I hope you are quickly saying “they are”. One way to instill that is to modify the way you ask questions as…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Time Management

As the owner of the business, or manager of the department, it is your job to create the environment where those that want to thrive can. Doesn’t sound…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Customer Service, Leadership, Mindset, Motivation, Time Management

How do you plan your time? When I was younger I relied on my memory to keep track of things. I also had a boss that reminded me…
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Business coaching, Business consulting, Business help, Client Retention, Communication, Culture, Leadership, Mindset, Motivation, Personal Growth, Steve Brock, Success, Time Management

I’m not sure when it happened, or how it happened, but there seems to be a lot of sugar coating going on.  Instead of being honest, direct and…
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Budget, Business coaching, Business consulting, Business help, Client Retention, Culture, Customer Service, Marketing, Mindset, Motivation, Personal Growth, Sales, Steve Brock, Success

Building on the book from last month where the author presented an interesting view on the four keys to service which include service offering, service funding mechanisms, employee…
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Business coaching, Business consulting, Business help, Cash, Client Retention, Mindset, Money, Motivation, Personal Growth, Planning, Success, Time Management

I write the same article each June. There is a belief that business has to slow down over the summer. That people are all on vacation. That their…
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Budget, Business coaching, Business consulting, Business help, Cash, Client Retention, Communication, Culture, Customer Service, Money, Motivation, Profit, Steve Brock, Success, Systems

You found the prospect, converted them into a client, delivered your product or service, sent the invoice and now, nothing. You run out to the mail box eagerly…
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