I’m not sure when it happened, or how it happened, but there seems to be a lot of sugar coating going on. Instead of being honest, direct and efficient I see a lot of beating around the bush and an overall lack of candor. And I don’t believe it is helping.
What’s wrong with being direct? Now I don’t mean intentionally rude or a jerk, just telling people how we really feel. So here are a couple examples:
- A team member leaves because they felt they had a calling to the other company. What they forget to mention is that they are getting paid $10,000 more. So the calling may have been part of it and the money was a BIG part of it.
- A prospect says “I like the deal so let’s get started in three months” instead of saying what they really think – it’s not for me.
- A coach says that there may be a spot for you in the line up when they have already decided what the line up is
Three simple examples, now let’s look at what this “sugar” does to the individual or company (in the same order):
- The company starts to worry about how they treat their employees and the culture of the company. In doing so, they go down the wrong rabbit hole and start getting other people in the company concerned.
- The sales person clicks their heals and backs off marketing because they have a deal in the bag (as an aside, you never have a deal in the bag). When the three months comes and goes without anything happening, there is now a panic to rebuild the pipeline before it is to late.
- Instead of working harder to get in the line up, the athlete stays at the same level and then wonders what happens (and gets the parents involved……yikes).
Somehow the “everyone gets a medal” mindset designed for little kids has crept into places it doesn’t below. We are all big boys and girls, why don’t we do each other the courtesy of acting like it and bring a little directness back into the conversation.
What we are talking about is culture. If you would like to spruce up the culture in your company, reach out to your local ActionCOACH business coach.
Enjoy your day!